Cancellation & Returns

Cancellation Policy

We make every effort to deliver all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel. The reasons may include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, or problems identified by our credit and fraud avoidance department.

Our Customer Service Team will communicate to you if all or any portion of your order is cancelled. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.

Cancellation by the Customer

Please contact our Customer Service in case you wish to cancel the Order. Orders once placed can be cancelled only before the Order is shipped. If the Order has been shipped you will not be able to cancel the Order.

Please feel free to mail us at _________________________ if you have any questions on our Cancellation Policy.

Damaged/Defective

  • In the unlikely event that a product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you may return the product unused along with its original invoice, and in the same condition as you received it, in its original packaging along with original tags, for an exchange of the same product, within 30 days from the date on which these goods are delivered.
  • Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. Please contact customer care if you open the packaging and discover that the item is damaged.
  • Products damaged while being used do not qualify for a replacement or exchange.
  • We shall be unable to accept returns or exchanges of products that have been tampered with, opened and/or used.
  • In case we are unable to replace the damaged / defective product, we will refund your amount and shipping charges applicable to the item.

Mode of Return

You may contact our Customer Care within 30 days of having received the product and request a replacement, subject to the abovementioned terms and conditions. Once the Customer Care team agrees we shall process the replacement subject to receipt of the products at our location and in its original packaging along with the invoice failing which replacement may not be possible. You are requested to send us the products you plan to replace via courier to the below mentioned address with all the documents and packaging required to receive a replacement.

We request you to retain your courier Airway Bill, for future reference.

Please e-mail us at _______________________________ if you have any questions on our replacement policy.

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